Despite billions invested in EHRs, AI add-ons, and digital transformation initiatives, healthcare still experiences systemic failures that directly impact both revenue and patient outcomes. These aren't technical glitches, they're structural failures, and patients pay the price through delayed care while organizations suffer significant revenue losses.

The Infrastructure Problem No One Talks About

Healthcare runs on communication between humans, yet that communication infrastructure remains fundamentally broken. Every day, surgery centers lose thousands of dollars to preventable cancellations. Physicians spend hours chasing missing documents instead of caring for patients. Critical medical information sits trapped in silos, inaccessible when and where it's needed most.

The numbers tell the story:

• Surgery centers lose between $1,430-$1,700 per hour for same-day cancellations

• 59.7% of operating room cancellations could have been prevented

• Healthcare providers process 1,000-5,000 faxes monthly, with each requiring 45+ minutes of manual sorting

• A single missing document can delay surgery by days or weeks

Despite robust legacy EHR systems, healthcare remains bottlenecked at its most basic level: coordination between providers, patients, and external partners.

Why Current Solutions Fall Short

The healthcare technology landscape is crowded with point solutions that address symptoms rather than the underlying coordination problem. EHRs excel at recording care within a single institution but struggle with external collaboration. AI tools can read documents but can't orchestrate complex workflows across multiple organizations. Communication platforms can send messages but can't track accountability or ensure information reaches the right destination.

What's missing is the coordination layer itself.

A Different Approach to Healthcare Communication

Highpass addresses this challenge as an EHR-agnostic coordination layer that unifies healthcare's fractured communication systems. Rather than replacing existing infrastructure, Highpass makes it actually work, whether that communication happens via fax, email, phone, or any other method healthcare organizations already use.

The platform operates as an intelligent orchestration system that:

• Coordinates External Communication: Auto-detects missing records, approvals, and referrals across multiple healthcare organizations, preventing delays before they occur.

• Provides Revolutionary Visual Document Intelligence: Medical personnel can instantly identify critical information within complex documents through AI-powered visual highlighting that guides attention to what matters most, abnormal lab values, medication conflicts, concerning imaging results, or declining kidney function buried in dense reports.

• Enables Real-Time Tracking: Every communication becomes trackable like a package in transit, providing organizations complete visibility into active cases with precise status updates that eliminate operational guesswork.

• Orchestrates Individual Requests: Rather than managing bulk workflows, the platform handles each specific request for information, whether it's a lab result, imaging study, or clearance form, as a distinct, trackable entity that can be monitored, followed up on, and completed independently.

• Maintains Compliance: Built with HIPAA privacy and security protocols, SOC2 compliance in progress, and HiTrust planned for 2026.

Measurable Impact on Healthcare Operations

Healthcare leaders need concrete outcomes, not theoretical benefits. Organizations implementing coordination layer solutions report:

Healthcare leaders need concrete outcomes, not theoretical benefits. The Highpass coordination layer solution projects a 40% reduction in administrative burden as staff redirect time from chasing documents to patient care, while achieving 80% faster information access with full patient context available in real-time. Structured workflows capture previously missed revenue opportunities, resulting in a 15% increase in billable services. Most significantly, proactive coordination protects surgical revenue at the point of risk through substantial reductions in denials and cancellations.

Organizations report transitioning from operational uncertainty, estimating "roughly 200 active cases, could be 250", to precise visibility with exact case counts and status updates. For a typical surgery center processing 2,700 cases annually at $8,000 per case, reducing cancellation rates from 15% to 5% recovers millions of dollars in lost revenue. The ROI becomes clear when even minor efficiency gains offset implementation costs by 10x.

Beyond Technology: Leadership That Understands Healthcare

Highpass is led by physicians, technology, and healthcare operators who understand the stakes of clinical care. This isn't another technology company trying to "disrupt" healthcare, it's a solution built by people who know that coordination failures don't just cost money, they impact patient outcomes.

The team includes Chief Medical Officer Dr. Scott Blackwell, MD, along with healthcare industry veterans who have seen firsthand how communication breakdowns affect both operational efficiency and quality of care. We understand healthcare's coordination problem requires more than incremental improvements to existing systems. It demands a fundamental rethinking of how medical information flows between organizations, how accountability is tracked, and how human intelligence is augmented rather than replaced.

Highpass provides the missing coordination layer, the intelligent infrastructure that makes healthcare's existing communication methods actually work. By unifying fractured systems into one compliant, trackable, and efficient records system, healthcare organizations can focus on what matters most: delivering excellent patient care.

The coordination layer healthcare has been missing isn't just about better technology, it's about making the infrastructure you already have finally work the way it should.

To learn how Highpass can transform your healthcare coordination while maintaining the highest security standards, contact our team of healthcare specialists.